Springfield Clinic's Patient Portal | Patient Tools (2024)

Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR), athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform.

At your first visit with a location that has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone to enroll. Simply click the link provided and setup your account.

During this transition, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by summer 2024. Your medical records in the FollowMyHealth portal will remain in your account and you will be able to continue accessing this historical information through your FollowMyHealth portal account. All future patient visits and test results will appear in the athenahealth portal. Click here to learn more about how this impacts your future visits.

Please refer to the "Which Portal Should I Access" section if you need help determining which portal to access based on the provider and location of your visit. We appreciate your patience during this time.

During this transition, portal access will depend on the location and provider of your appointment. Locations that have transitioned to the new EHR will access the NEW athenahealth patient portal. Locations that have not yet transitioned will access the myHealth@SC (FollowMyHealth) patient portal. Please use the below guide to help determine which portal to access.

If you've received care with the following locations/providers*:

*indicates locations/providers with an upcoming go-live of 4/30/24.

• Cancer Center at HSHS St. John's Pavilion*

• Cancer Center at Springfield Clinic 1st - 900 Building*

• Chiropractic at Springfield Clinic 1st - 800 Building*

• at Springfield Clinic 1st - 900 Building

• General Surgery at Springfield Clinic 1st - 900 Building

• at Springfield Clinic 1st - 900 Building*

• Interventional Spine Care at Springfield Clinic 1st - 800 Building*

• Neurological Surgery at HSHS St. John's Pavilion*

• Neurological Surgery at Springfield Clinic 1st - 800 Building*

• Neurology at HSHS St. John's Pavilion*

• Neurology at Springfield Clinic 1st - 800 Building*

• Orthopedics at HSHS St. John's Pavilion

• Orthopedics at Springfield Clinic 1st - 800 Building

• Orthopedics at Springfield Clinic Jacksonville

• at Springfield Clinic 1st - 800 Building*

• Springfield Clinic Bloomington - Normal

• Springfield Clinic Carpenter

• Springfield Clinic Center for Plastic Surgery

• Springfield Clinic Chiropractic

• Springfield Clinic Lincoln*

  See Also

  Medibank Flu Voucher Redemption

• Springfield Clinic Morton Pediatrics

• Springfield Clinic Morton Primary Care

• Springfield Clinic Pediatrics

• Springfield Clinic Peoria (exception of Dr. Reuben Valenzuela)

• Springfield Clinic Peoria Allen

• Springfield Clinic Peoria Heights

• Springfield Clinic Peoria Medical Aesthetics

• Springfield Clinic Peoria North Knoxville

• Springfield Clinic Sherman

• Springfield Clinic Urgent Care (Jacksonville, Main, Sherman, West Wabash)

• Springfield Clinic Wabash

• at HSHS St. John's Pavilion*

• TCM at Springfield Clinic Peoria Women's Health

• Urology at HSHS St. John's Pavilion

• Urology at Springfield Clinic 1st - 800 Building

• Women's Health at Springfield Clinic 1st - 900 Building*

If you've received care with any other locations/providers:

Contact our portal support team for assistance

Phone: 217.528.7541 ext. 70228
Email: [emailprotected]

We appreciate your patience during this transition as we upgrade to our new electronic health record, athenahealth.

Contacting Your Provider(s) Through the Current Patient Portal

• As providers transition to the new athenahealth platform, they will no longer be accessible to message on the FollowMyHealth patient portal. Rather than directly messaging these providers, please call their offices (access department-specific phone numbers here) if you have a question for your care team.

Accessing Your Medical Records in the Patient Portal

• Your medical records in FollowMyHealth portal will remain and continue to be accessible in your account. However, all future patient visits and test results will appear in athenahealth once your provider has transitioned to the new system.

• You can request medical records at any time online or by calling the Correspondence Section of Springfield Clinic's Health Information Management Department at 217.528.7541 ext. 77352

At Your Next Appointment, Sign Up for NEW athenahealth Patient Portal

• When you arrive for your first visit with a provider who has transitioned to athenahealth, our front desk staff will send a personalized portal invitation to your email or mobile phone so you can enroll. Simply click the link provided and set up your account.

• Once you've checked in to your appointment and your athenahealth portal is activated, you will have immediate access to directly message that provider who is already active on the new system. You can also view test results, request prescription refills and view visit notes through the new athenahealth portal.