Resources for clinicians | UCLA Health IT (2024)

DUO for Multi-Factor Authenticationadds extra security by asking you for another piece of information via your cell phone, tablet or land line.

Please note,UCLA has two DUO accounts:

1. UCLA Health Sciences IT for Mednet accounts
2. UCLA Logon for Bruin Online (BOL) accounts
   • For UCLA DUO:Go toHow to Activate UCLA Logon MFA

How to enroll into DUO for UCLA Health Sciences for Mednet Accounts

Off Site and away from UCLA Health Secure Wi-Fi: If you arenot connected to the UCLA Health network, call Customer Care at 310-267-CARE(2273)before attempting to create a Mednet password, enroll in coursework or log into Mednet email because DUO must be established first.Specialists are available 24/7 to enroll you in Duo. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

On UCLA Health Network or connected to UCLA Health Secure Wi-Fi: If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through theMulti-Factor Authentication Self Enrollment Portal.

Note: On Network means that you are connected to UCLA Health Secure Wi-Fi, using a computer workstation physically connected at a UCLA Health facility, or connected by Global Protect VPN when offsite.

You need tochange your passwordfor Mednet account from the temporary password provided to you.

If you do not have your temporary password, please call Customer Care at (310) 267-CARE(2273).Specialists are available 24/7 to assist you. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.

Log into Cornerstone

You are required to complete the CareConnect training inCornerstone,UCLA Health'slearning management system (LMS).CareConnectis UCLA's electronic health record (EHR) program.

Access to CareConnect is granted within 48 hours after both of the following have been completed:

1. Successful completion of your required CareConnect training course(s), course evaluationand
2. A CareConnect template has been applied to your account profile
   

Start eLearnings on Cornerstone

Note for Residents:New Residents are assigned required courses which will appear on the "My Transcript".Access Training Guidelines for Residentsfor list of required training based on experience and department.

Click below based on your roleand log into Cornerstone with Mednet username and password.
Resident and Fellows

Inpatient PhysicianOutpatient PhysicianOutpatient Non-Ordering Physician & Counselor

1. Log intoCornerstonewithMednet usernameandpassword
2. You may have to click onOpen Curriculum
3. Click onView DetailstoLaunchyour eLearning Course

CareConnect Training Resources

Training Guidelines

At UCLA, you will utilize CareConnect, our electronic medical record (EMR) system. Access to CareConnect requiresyou complete training prior to your arrival. By doing so, we can ensure you start your clinical training with the proper tools and skills to use CareConnect effectively.

• CareConnect Providers Resources and Updates →
• CareConnect Home Page→
• CareConnect Remote Training →

Training Playground (TPLY)

As you are taking your CareConnect eLearning, in order to practice the tools you have learnedlog into the CareConnect Training Playground (TPLY).

1. To launchTPLY, go tohttps://webapps.ccnet.ucla.edu/vpn/index.htm
2. Log in with yourAD username and password
3. Accept yourDuonotification

To launch theTPLY icon, you will need to haveCitrix Workspace installed. (See "Step 4 - Install Citrix"below for instructions.)

How to access Training Playground (TPLY)TPLY Logins
Training Resources

CareConnect websitehas tip sheets, eLearnings, and other resources. While on CareConnect website, you can view:

• CareConnect Highly Recommended Training Contentare available with links to training materials to help you customize CareConnect to work effectively for you.
  View highly recommended training content list
• CareConnect Training Dashboardsare available to access training information while on CareConnect for a majority of roles.
  More information in how to use CareConnect Training Dashboards
• CareConnectUpdatesare email notification updates onupcoming changes and releases of new features are sent via email and posted online.
  View CareConnect Updates

1. Go to CareConnect Remote and view instructions on how to install Citrix on the homepage:
   CareConnect Remote
2. After downloading Citrix, log intoCareConnect Remotewith your Mednet username and password.
   Note: You will needDUO for multi-factor authentication.

Patient Information is Confidential:Your access to patient medical records allows you to view patient information through a variety of systems. This information is highly confidential. Access to patient information is on a clinical need to know basis only. Online patient information inquiries and updates are monitored and audited, and you may be contacted to justify your access. All HIPAA regulations apply, and inappropriate use could lead to disciplinary action, fines, termination, and/or criminal prosecution.

All desktops and laptops accessing our secure internal wireless network,UCLAHealthSecure Wi-Fi, requires disk encryption, verificationby OnGuard, and Trellix Endpoint Security (HX).For instructions and download links, visit theDevice Security Toolkit.

For encryption information on using USB Removable Media and Storage Devices→

If you are looking to buy a personal device to use for remote work, please take a moment to review the computing requirements to ensure your device can run the software required to connect to our network.Review computing requirements →

For remote access to UCLA Health systems and applicationsthat require a direct connection to the network, download Global Protect VPN.
Log into GlobalProtect VPN

Note: GlobalProtect VPN Portal is only accessible when disconnected from the Mednet network.

Learn more about Global Protect VPN →

Note: You DO NOT need VPN access or encryption to log into:

• CareConnect Remote →
• Mednet email on the web →
  (i.e., Outlook Web Access/OWA/Outlook 365)
• Box for UCLA Health →

You will still be able to access both with your Mednet AD name and password and authenticating in with Duo.

Clinicians are granted VPN access after your Mednet account is activated. If you have issues logging into VPN, please contact Customer Care by opening a ticket or call (310) 267-CARE(2273).

When you are at UCLA Health facilities,UCLAHealthSecure Wireless Networkprovides secure, encrypted access to Mednet internal resources and the internet for devices with the appropriate wireless capabilities.

While onsite, OnGuard will check if your computer is properly encrypted and allow you to connect to UCLAHealthSecure Wirelessand wired network.

Windows:Download OnGuard|Install Instructions

MacOS:Download OnGuard|Install Instructions

If you have issues after installation of OnGuard, please reboot your entire workstation.If you continue to have issues after rebooting, please contact Customer Care at(310) 267-CARE(2273).

For Personal Mobile Device

Install Intelligent Hub (AirWatch), ourMobile Device Management software.

• Instructions: iOS | Android

Intelligent Hub also provides aconvenient way to access and download a repository of mobile apps used at UCLA.

For UCLA Health Mobile Device

Visit Guide for UCLA Health iPhone

To purchase a department-funded computer, you'll need to submit a request to the ISS or DGIT purchasing department.

Submit a request ticket

DGIT has compiled a list of hardware recommendations to help you get the device that best suits your needs. Check out theHardware Recommendation page →

Note for residents and house staff:

If you are looking to buy a personal device with the CIR/SEIU negotiated education funds, we recommend purchasing UCLA Health-compliant models through theASUCLA Computer Storefor negotiated pricing.

Before purchasing, remember to review the computing requirements to ensure your device can run the software required to connect to our network.Review computing requirements →

Intelligent Hub provides a convenient way to access and download a repository of mobile apps used at UCLA Health. The Intelligent Hub will be available to you once you enroll your mobile device in Intelligent Hub.

For more information, review Mobile Device Management

Popular Mobile Applications

Epic Haiku and Canto

Epic Haiku and Canto are handheld applications that focus on physicians review workflows. Haiku is designed for use with the Apple iPhone, iPod, iPad, as well as with Android smartphones. Canto is designed for use with the apple iPad. Haiku and Canto’s activities provide physicians with the detailed reports they need to make clinical decisions. The applications also offer physicians the ability to view, and in some cases interact with, specific clinical information. Haiku and Canto are both free downloads which can be found within the U App Catalog application. First, you must download Intelligent Hub onto your mobile device. Follow the steps below:

Download Instructions

When setting up Epic Haiku and Canto, enter the below settings:

• Server – epicmobile.ccnet.ucla.edu
• Path – haikuproxyprd
• HTTPS – turn it on

Epic Haiku allows forsecure textingon mobile devices giving you additional flexibility when interacting with colleagues from a remote location. Learn more about Epic Haiku →

Fluency Direct

UCLA offers real-time speech dictation to all providers (attendings, fellows, residents, nurse practitioners, physician assistants, and social workers) through a product called Fluency Direct.

Learn more about Fluency Direct

For an Epic compatible dictation application,you will need to request access by calling Customer Care at (310) 267-CARE (2273) and through your department.Tip sheets and training are available to facilitate training.

View additional mobile applications on Intelligent Hub →

UpToDate provides hundreds of patient information topics, allowing patients and healthcare providers to share in the decision making process.

How to log into UpToDate

1. You must be connected to UCLA network in order to launch UpToDate website. If you are currently off-site, viewstep 7above to establish VPN access.
2. Go toUpToDate website. Alternatively, you can

   • A link to UpToDate website is on the Mednet homepage under Medical Referencesdropdown.

   • If you are launching UpToDate from inside CareConnect, please follow thistipsheet.
3. Click Register to create your account
4. Once you are logged into the website, you can then log into the UpToDate app on your mobile device with the username and password you created.
   • Do not select "Institutional Account" on the log in screen.
5. Note: You must log in every 90 days from a computer on the UCLA Network to keep your account active.

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